Effective date: 06. August2021
BY USING THE
SERVICES YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
(1) Vicohome hardware products (“Products”),
(2) website(s) that may be accessed at http://www.vicohome.io/ (“Site”),
(3) services, including technical support and services accessible through the Site(s) (“Web Apps”),
(4) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), and
(5) subscription services, including services you can access using the Web Apps and Mobile Apps (“Subscription Services”).
parties may also integrate Vicohome’s Products and
Services into their products and services and we are not responsible for this
integration. Additional information on our privacy practices may be provided in
other documents such as offer descriptions, supplemental privacy statements, or
notices provided prior to or at the time of data collection.
2. Personal Information We May Collect
a. Personal Information We Collect Directly From You
In order to use the Services, we may ask you to provide certain Personal Information when you create an account to install and register to Vicohome Web Apps and Mobile Apps, register a product, complete a survey, or sign up to be on our mailing list. We may ask you to submit the following types of personal information: first and last name, country, email address, product serial number, date of purchase, telephone number.
2. Information you voluntarily share or post.
We may collect personal information that you provide on Vicohome site and Vicohome-marked Web Apps and Mobile Apps, or post in a public space on our website, such as message boards. As another example, you can choose to share your Vicohome camera access through an invitation link that you can send to friends.
For our Vicohome products, we collect, process, and store the videos that you take with your systems for various time periods depending on your subscription plans, configurations, and settings. This may include capturing and emailing to you portions of the videos as part of a notification or analyzing the data to identify motion or other events. Our computing service may automatically process Personal Information from your Vicohome cameras so that the service can send you alerts when something happens.
4. Customer support.
We may collect information through your communications with our customer support team or other communications that you may send us and their contents. We may collect the device information of your reported camera to locate technical problem, e.g. battery info, Wi-Fi signal strength, connection log.
5. Payment details.
collect credit card and billing information, including payment transactions, to
process your order. For example, we collect your credit card number when you
buy a subscription to use some of our Services, for shipping services related
to a warranty replacement, or when you purchase a license to application from Vicohome. However, if you select to use a 3rd
party payment method, such as Google pay, Apple pay or Paypal,
all these payment details will be only collected and held by these 3rd
party companies, and we will not collect any payment details.
Information We Collect From Your Interactions With Our Products and Services
1. Cookies and Tracking Technologies.
We use automatic data collection tools like cookies, web beacons, and other tracking technologies in our products to collect data and related information, including IP addresses, device identifiers, and other information about your device, system and application software and peripherals. We might also look at how and how often you use one of our applications and certain features.
-to detect and combat fraud
-to infer preferences based on how you interact with our sites and services
-to gather information about our user base as a whole
-to monitor and provide analytics about the performance, trends and operation of our website, mobile application or services
-to enable you to use and access our website, mobile application or services
-to better understand how our users interact with our website, application or services
-to store and honor your preferences and settings
Our mobile applications contain software development kits (SDKs) that may collect and transmit information back to us or third-party partners about your usage of that mobile application or other applications on your device.
To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:
-Digital Advertising Alliance (DAA)’s self-regulatory opt-out page (http://optout.aboutads.info/) and mobile application-based "AppChoices" download page (https://youradchoices.com/appchoices)
-European Interactive Digital Advertising Alliance (EDAA)'s consumer opt-out page (http://youronlinechoices.eu)
-Network Advertising Initiative (NAI)’s self-regulatory opt-out page (http://optout.networkadvertising.org/).
In the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple's IDFA or Android's GAID), visit the device manufacturer's current choice instructions pages, or read more about sending signals to limit ad tracking for your operating system here: http://www.networkadvertising.org/mobile-choices.
Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.
2. Product Usage.
We collect information related to the use of our products and devices and statistics about the performance of your Vicohome devices. This information includes Internet speed, voltage information, storage information, error rates, and other performance information.
c. Personal Information We Obtain From Other Sources
1. Third party Personal Information.
If you choose to provide us with a third party's Personal Information (such as name, email, and phone number), you must ensure that you have the third party's permission to do so. Examples include providing us with the names and images that you associate with account users, forwarding reference or marketing material to a friend, or sending job referrals.
3. How We May Use Your Personal Information
We may use your personal information for the following purposes:
a. Provide you with the Service and communicate with you.
We will use your personal information to deliver our Services and to interact with you directly.
b. Maintain, improve and develop products and Services.
We will use your personal information to ensure our Services are working as intended and to make improvements to our Services. We will also use the information we collect in existing Services to help us develop new ones or to customize Services for you.
c. Internal data analyses.
We use personal information for internal analytics to understand how our Services are used. But we won’t access and analyze any videos captured from your device unless you need our assistant and shared them with us to locate the problem of your camera.
We may send you marketing communications about products, services, offers, programs and promotions (including contests, sweepstakes and any other marketing activities) either directly from us or from our partners. These might be our own offers or products, or offers for third-party products we think you might find interesting, but we do not share information with third parties for their independent marketing or promotional purposes.
e. Compliance with law and other standards.
We may use your personal information as required by applicable laws and regulations or requested by any judicial process or governmental agency having or claiming jurisdiction over Vicohome or its affiliates.
f. Other activities.
We may process your personal information for other purposes for which we provide specific notice at the time of collection.
4. How We Share Your Personal Information
We may share personal information in the following ways or as otherwise disclosed to you at the time of data collection:
a. Within the Vicohome family of companies worldwide.
We may share the Personal Information we collect with our headquarters and affiliates.
b. With service providers.
We also may share personal information with our service providers who perform services on our behalf based on our instructions and in compliance with appropriate confidentiality and security measures. Examples of services include: processing of orders and credit card transactions, sending marketing communications, sharing your email address to assist us with sales-related efforts or post-sales support, and providing customer support.
c. With the friends you invite.
You can decide to share your Vicohome camera access by sending an invitation link to friends.
d. We may share information with any successor to all or part of our business.
e. We may share information for legal reasons.
We will share personal information with companies, organizations or individuals outside of Vicohome if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request
detect, prevent, or otherwise address fraud, security or technical issues or
protect against harm to the rights, property or safety of Vicohome, our users or the public as required or permitted by law.
Also, In certain situations, We may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If we otherwise notify you and you consent to the sharing.
Rights and Choices
Photon Sail respects your control over your information and, upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event we will respond to your request within a reasonable timeframe and provide you an explanation. In order to make such a request of us, please go to Vicohome App -> User -> Feedback to submit a request or email us at email@example.com.
Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity--which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.
You have certain rights regarding the personal information we maintain about you and certain choices about what personal information we collect from you, how we use it, and how we communicate with you.
a. You can choose not to install our applications or fill out a warranty card.
This choice may limit your warranty service.
b. You can update or delete your account.
Through your account settings, you can update some of your Personal Information. However, if you delete your account, you may not be able to fully use the Service.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.
6. Data Transfers
a. Your personal information may be transferred to other Vicohome Member Firms (and their respective subsidiaries and affiliates). Other Vicohome Member Firms may process your personal information on behalf of the Data Controller for the same purposes as set out herein. In addition, each Vicohome Member Firm whom you share your information may determine jointly with other Vicohome Member Firms the means of processing of your personal information.
b. Your information may also be transferred to service providers that are not members of the Vicohome (third party service providers) to process on a Vicohome Member Firm’s behalf. We may transfer or disclose the personal data we collect to third party contractors or subcontractors of Vicohome Member Firms (and their respective subsidiaries and affiliates), as well as other third parties. We use such third parties to support us in providing our Vicohome Services and to help provide, run and manage our business (including our internal IT systems). Third party service providers may include providers of IT services, identity management, website hosting and management, data analysis, data back-up and archiving, security and storage services (including cloud service providers), event management, and other services with respect to the operation of our business.
c. Your personal information may be transferred to and stored outside the country or region where you are located. Vicohome Member Firms, our service providers and sub-processors they engage may use servers and other resources in various countries and territories to process your information.
d. Vicohome Member Firms reserves the right to transfer all
data in its possession to a successor-in-interest to its business or assets.
7. Children's Privacy
We understand the importance of protecting children's privacy, especially in an online environment. The Vicohome Services covered by this Privacy Statement are not intentionally designed for or directed at anyone under the age of 18.
8. How We Protect Your Personal Information
We intend to
protect the personal information entrusted to us and treat it securely in
physical safeguards to protect personal information against accidental or
unlawful destruction, accidental loss, unauthorized alteration, unauthorized
disclosure or access, misuse, and any other unlawful form of processing of the
personal information in our possession. We also contractually require that our
suppliers protect such information from unauthorized access, use, and
If you participate in a discussion forum, local communities, or chat room on an Vicohome website, you should be aware that the information you provide there (i.e. your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Vicohome nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Vicohome is not responsible for the Personal Information or any other information you choose to submit in these forums. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Retention of Personal Information
We also take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request its deletion, unless we are allowed or required by law to keep the information for a longer period. We complete periodic reviews of our databases, and have established time limits for certain data deletion, taking into account the type of services provided in the context of the Products and Services, the length of our relationship with you, mandatory retention periods, and the statute of limitations.
9. Update to this policy
10. How to Contact Us